Order Confirmation
When you place an order with Royal Massage Chairs, you will immediately receive an order confirmation email. This email confirms that your order has been received in our system and that your credit card has been pre-authorized for the purchase. Following this, we contact our suppliers to ensure the item is in stock and ready for shipment. If your item is unavailable or on backorder, we will void the pre-authorization and notify you via email. For items available for immediate shipment (within five business days), we will process the payment and prepare the order for dispatch.
Order Shipment
Once your order is confirmed to be in stock and your payment is processed, the item will ship within five business days from the order date. Tracking information will be sent to the email address provided during checkout within 24 hours of the order leaving the warehouse. If you do not receive tracking details within six business days, please reach out to us at support@royalmassagechairs.com for assistance.
Please note: Shipping is limited to the USA. Some exceptions may apply—if our website allows you to check out with an international shipping address (e.g., Canada), your order will be processed accordingly. Certain products may have specific shipping availability.
Changing Your Address
If your order has already been processed or shipped and you need to change the delivery address, we will do our best to accommodate the request. Please be aware that address changes may result in delays. Any additional charges incurred from freight carriers due to an address change will be the responsibility of the customer. No exceptions.
Shipping Times
All shipping times provided are estimates and should not be considered guarantees. We work closely with our vendors to expedite shipments as much as possible. If a customer cancels an order due to a shipment delay, they will be responsible for any associated shipping charges, fees, warehouse storage costs, or other expenses related to the order. Customers filing a chargeback for shipment delays will be held criminally liable for theft. No exceptions.
Please note that increased shipment volumes during the holiday season may result in potential shipping delays.
Shipping Options
Our standard “Curbside Pickup” shipping is always free! This option typically delivers within 5–15 days after your order is placed. If you require additional services, the following options are available:
- Threshold Delivery: The item is brought to your porch, garage, or another sheltered area.
- White Glove Delivery: The item is delivered to your room of choice, includes minor assembly, and all packaging materials are removed from your premises.
By using this site, you agree to these terms of use. If you do not agree, please refrain from using the site.